Elite Luxz Events Shipping Policy

At Elite Luxz Events L.L.C., our merchandise is produced on demand and fulfilled specifically for each customer order. We are committed to providing clear shipping information and keeping you informed throughout the fulfillment and delivery process.

Order Processing & Fulfillment

Because our merchandise is made to order, each item must first be produced and prepared for shipment before it is transferred to the shipping carrier.

Order fulfillment time and shipping transit time are separate. Estimated delivery dates provided at checkout are estimates and may vary based on the product, fulfillment location, destination, carrier availability, holidays, weather conditions, or other circumstances outside our control.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout before your order is submitted.

Shipping rates may vary depending on the products purchased, order size, destination, and fulfillment location.

Multiple Shipments

Some orders may contain products that are produced or fulfilled from different locations.

As a result, items from the same order may arrive in separate packages and at different times. You will not need to place separate orders when this occurs.

Order Tracking

Once an item ships, tracking information will be provided when available.

If your order is shipped in multiple packages, you may receive more than one tracking number or shipping notification.

Please allow time for tracking information to update after receiving your shipping confirmation.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately at info@eliteluxzevents.com.

We will make every reasonable effort to correct an address before the order ships. Once an order has been shipped, we may no longer be able to change the delivery address.

If an order is returned because an incorrect, incomplete, or undeliverable address was provided, additional shipping charges may apply to resend the order.

Delayed or Lost Packages

Carrier delays can occasionally occur after an order leaves the fulfillment facility.

If your tracking information shows an unusual delay, or your package has not arrived within the expected delivery period, please contact us at info@eliteluxzevents.com with your order number.

We will review the available tracking information and work with our fulfillment provider to determine the appropriate next steps.

Claims involving lost packages, damaged items, defective merchandise, or incorrect products are handled in accordance with our Return & Refund Policy.

Returned-to-Sender Packages

Packages may be returned to the fulfillment facility if an address is incomplete or undeliverable, a shipment is refused, or the package cannot otherwise be delivered.

If a package is returned, we will work with you to determine whether reshipment is available. Additional shipping charges may apply when a package was returned due to an incorrect address or other customer-provided delivery information.

United States Shipping

Elite Luxz Events currently accepts online merchandise orders for delivery within the United States.

Additional markets and international shipping options may be introduced in the future.

Questions About Your Shipment

For questions regarding shipping, tracking, or delivery, please contact:

Elite Luxz Events L.L.C.
Email: info@eliteluxzevents.com
Phone: 619-800-8051

Please include your order number when contacting us so we can assist you as quickly as possible.