Refund policy

Elite Luxz Events Return & Refund Policy

At Elite Luxz Events, each merchandise item is produced specifically for your order. Because our products are made to order, we do not accept general returns or exchanges for buyer’s remorse, incorrect size selection, incorrect color selection, or a change of mind.

Please review all product descriptions, sizing information, colors, and order details carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

We want you to receive your order exactly as intended.

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery at info@eliteluxzevents.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the item and the problem

Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund.

Please do not mail an item back unless we specifically provide return instructions.

Lost Packages

If your order has not arrived and appears to be lost in transit, please contact us at info@eliteluxzevents.com within 30 days of the estimated delivery date.

We will review the tracking information and work with our fulfillment provider to determine the appropriate resolution.

Incorrect Size or Color

Because each product is made to order, we cannot provide refunds or exchanges when the incorrect size, color, or product variation was selected at checkout.

We strongly encourage customers to review all available sizing information and product details before placing an order.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately at info@eliteluxzevents.com. We will make every reasonable effort to update the address before the order ships.

Once an order has shipped, address changes may no longer be possible. If an order must be reshipped because an incorrect or incomplete address was provided, additional shipping charges may apply.

Order Cancellations

Because products are made to order and may enter production shortly after purchase, cancellation requests must be submitted as soon as possible.

We will make every reasonable effort to cancel an order if production has not yet begun. Once an order has entered fulfillment or production, it may no longer be canceled or changed.

To request a cancellation, contact info@eliteluxzevents.com immediately with your order number.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

Shipping charges are generally non-refundable unless the refund results from a damaged, defective, misprinted, incorrect, or lost order for which we determine a refund is appropriate.

Final Sale Items

Gift cards, if offered, are non-refundable except where otherwise required by law.

Products specifically identified as final sale are not eligible for return or exchange except when they arrive damaged, defective, misprinted, or incorrect.